Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of the CityzenCar website and all quotation and chauffeur services we arrange. By submitting a quotation request or using our services, you agree to be bound by these Terms.

CityzenCar operates as a chauffeur brokerage, connecting customers with licensed transport operators and professional drivers. The transport service itself may be performed by an independent partner operator subject to local licensing requirements.

2. Services

• Private Transfer: a point-to-point journey from a specified pickup location to a specified destination.
• Rent a Car with Driver: chauffeur and vehicle hire for a defined period (hourly or daily) with one or more stops as agreed.

All prices are quoted individually. There is no instant online pricing engine. A binding price is confirmed only upon written acceptance of our quotation.

3. Booking process

A booking is confirmed only when you accept the quote in writing and any required deposit or prepayment is received, where applicable. You are responsible for providing accurate journey details including pickup address, destination, date, time, passenger count, and flight information for airport transfers.

4. Pricing and payment

Quoted prices are fixed for the agreed route and service type unless you request changes after confirmation. Additional charges may apply for route changes, extra stops, excess waiting time, cleaning beyond normal use, or tolls not covered in the original quote.

5. Cancellation and amendments

Cancellations made more than 24 hours before the scheduled pickup time are free of charge unless otherwise stated in your confirmation. Cancellations within 24 hours may incur a fee of up to 100% of the quoted price. No-shows are charged in full.

We may cancel or reassign a booking in exceptional circumstances including severe weather, government restrictions, vehicle unavailability, or force majeure. In such cases we will offer a full refund or alternative arrangement where possible.

6. Customer obligations

You agree to be ready at the agreed pickup time, keep passengers and luggage within the booked vehicle capacity, treat the driver respectfully, use required child restraints, and inform us promptly of flight delays or itinerary changes.

7. Waiting time and flight delays

For airport arrivals, we monitor flight schedules and include a standard complimentary waiting period from the actual landing time (typically 60 minutes). For hotel or address pickups, a grace period of 15 minutes applies.

8. Liability

CityzenCar acts as an intermediary between the Customer and the transport operator. To the fullest extent permitted by law, our total liability for any claim arising from a booking is limited to the amount paid for that specific booking. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under EU consumer protection law.

9. Insurance

All partner operators are required to maintain valid commercial passenger transport insurance and vehicle licensing as applicable in their jurisdiction.

10. Complaints

If you are dissatisfied with any aspect of your journey, contact us within 14 days of the service date. We will investigate and respond within a reasonable timeframe. Contact: support@cityzencar.com

11. Privacy

Personal data is processed in accordance with our Privacy Policy and applicable data protection law including the GDPR.

12. Governing law

These Terms are governed by applicable law. Disputes shall be submitted to the competent courts, without prejudice to mandatory consumer rights in your country of residence if you are an EU consumer.